Team Supervisor


The team supervisor is responsible for ensuring the day-to-day smooth running of the service including staff management and record keeping.

The team supervisor is to lead the shift ensuring service users receive the highest standards of care and support whilst adhering to Independence Homes’ policies and procedures and ensuring requirements of the Care Quality Commission are met.    Ensuring service users are treated with respect, dignity and in a way that enables and promotes their independence as individuals.


  • Effectively lead the shift by ensuring appropriate staffing levels are maintained at all times.
  • Shift/people management
    • addressing staff issues such as timekeeping and attendance in a timely manner;
    • conducting regular supervisions for staff team;
    • ensure that each service user has a key worker and that all aspects of the key worker role is implemented;
    • ensure that all service users have up-to-date risk assessments and person centered plans in place and review and update as required with the service manager;
    • monitoring performance levels of staff team and identifying areas for improvement on an individual basis;
    • mentoring staff team to continuously develop their skills;
    • ensure service users receive support within the framework of the Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS);
    • ensure petty cash is managed within company guidelines;
    • ensure medication is administered in accordance with procedures;
    • deliver on-the-job training and guidance;
    • oversee the preparation of medical/neurology appointments and letters.
  • Cover all aspects of the support worker role as and when required to work on the floors in order to meet the needs of the service.
  • Act as a representative of Independence Homes at all times when liaising with external stakeholders including medical professionals, care managers, families, advocates, therapists, prospective service users etc.
  • Support referrals activities by attending service user assessments and host service visits.
  • Attend and prepare service users reviews.
  • Observe and operate at all times in accordance with the Company’s policies and procedures.
  • To be part of the on call team.
  • Responsible for attending and completing all mandatory training.
  • To undertake any other duties appropriate and as reasonably required to meet the changing needs of the service and ensuring that service user needs and business objectives are met.


  • Minimum 1 year’s experience in the health and social care sector.
  • Level 3 NVQ or QCF Diploma in Health & Social Care or be willing to work towards.
  • Sound working knowledge of the Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLS).
  • Excellent interpersonal skills.
  • Ability to work as part of a team and as an individual.
  • Self-confidence and the ability to manage challenging situations.
  • IT literate.
  • Ability to address and respond to employee issues in a fair and consistent manner.
  • Strong organisational, time management and planning skills.
  • Flexible, professional and positive approach to multi-site working.
  • Proven reliability in terms of full attendance and timekeeping.
  • Driving License would be preferable.
  • Senior medication trained by Independence Homes or be working towards.
  • Numeracy level 1.
  • Literacy level 2.


  • Service user focus
  • Learning and development
  • Health and safety
  • Managing and planning
  • Company standards
  • Teamwork
  • Communication
  • Medical

This job description is intended to provide an outline of the role at present. It may be subject to change in light of future changes and developments within the business.