• By Dan Hemsley
  • Mar 19, 2020

Coronavirus (COVID-19) Visitor Guidance

Following the revised guidance provided by the UK Government on 16 March 2020, Independence Homes as part of Active Care Group has taken the decision to take stringent measures to keep our clients, patients and employees as safe as possible.

With effect from 18 March 2020 we will not be allowing visitors, unless clinicians, to visit our residential homes, services and supported living accommodation until further notice.
This decision has been taken in order to keep your loved ones and our other clients and employees as safe as possible. We have not taken this decision lightly and we appreciate that this may cause some discomfort but we feel that this is a necessary step to protect our clients, people and local communities.

We would like to reassure you that we will be working with our clients to maintain levels of activity and social interaction in order to keep our clients engaged and reduce the impact to their normal routine. Contact will also be available via Skype or alternative social media applications.

Be reassured that our people are continuously enforcing high standards of hygiene across Independence Homes / Active Care Group and supporting our clients to maintain high standards of hand hygiene to protect us from the spread of coronavirus.

Independence Homes / Active Care Group is closely monitoring advice on the COVID-19 outbreak and we feel the decision to stop visitors is the right action to take to protect our vulnerable clients. We thank you for your continued support.

Please contact your service manager or email us at coronavirus-hotline@activecaregroup.co.uk with any queries.