Picture of Sam Gyimah and staff
  • By Daniela Jacques
  • Feb 20, 2018

Local MP visits Independence Homes

Independence Homes were very pleased to receive a visit from the MP for East Surrey, Sam Gyimah.  Mr Gyimah requested to come to see us at the beginning of 2018 after hearing that our domiciliary services had been awarded Outstanding by the CQC.  He acknowledged the rareness of the accolade and wanted to see how we had managed such a successful outcome, as currently only two percent of adult care providers receive the award of Outstanding.

Mr Gyimah, who is also Universities Minister in the current Conservative Government, visited our Head Office in Caterham and was received by Operations Director, Andrea Kinkade, and Operations Manager, Suzanne Curtis.  He was able to see first-hand how the team have worked to achieve the level of Outstanding in the areas Well-led and Responsive.  He took particular interest in the centralised scheduling department, which facilitates the scheduling of 400 staff across our fifteen services, relieving staffing demands from service managers and freeing them up to concentrate on ensuring the smooth running of their services.

He was introduced to Julia Biggs, epilepsy specialist, who has been working for over thirteen years as part of the in-house medical team. The medical team provide the crucial link from our clients to other medical professionals involved in their care. This enables their medical conditions to be consistently monitored and changes to treatment to be implemented quickly and accurately, crucially reducing pressure on primary health services.

Mr Gyimah also visited our newest Supported Living service, Woodland Court, where he was able to meet both staff and Service Users.  He was very interested to learn about the range of actives available and hear how Service Users are supported with different areas of independent living.  Introduced to the Services Managers Natalie Smith and Mitchell Smith,  he asked about the typical challenges of running such a service.  Mitchell Smith explained that no two days are quite the same and as a manager you cannot be sure which events you may encounter on any given day.  But that this is partly what the managers and staff of such an outstanding service thrive on.

“It was a pleasure to visit Independence Homes in Caterham and to be shown their fantastic facilities and meet the hard-working and dedicated staff.   They were, quite rightly, awarded an Outstanding rating in their latest CQC report for their work that helps support and improve people’s lives – well done to everyone there! “

Sam Gyimah, Member of Parliament for East Surrey

We would like to extend our thanks to Mr Gyimah for taking time out of his busy schedule to visit Independence Homes.  It was a great pleasure to meet him and his genuine interest in the work we do and recognition of a hard-earned achievement, was much appreciated.