• By Vishal
  • Nov 20, 2017


‘The provider was focused on continual development and evolution in line with industry best practice.

We are delighted to announce that we have been awarded the overall rating of ‘Outstanding’ by the Care Quality Commission (CQC), across all of our Supported Living services.

This is a rare accolade indeed. Our quality of care provision put us in the top two percent of all adult providers in the UK. The two areas of regulated activity to receive ‘Outstanding’ were: ‘Effective’ and ‘Well-led.

When looking at whether a service is ‘Effective’, CQC studies whether it achieves good outcomes and helps maintain a good quality of life for the individuals it supports.

CQC commented that we: ‘…consistently applied knowledge of the Mental Capacity Act 2005′, to support people to make choices and live their lives as they wished.’ CQC also stated that we had: ‘…excellent systems in place to ensure that staff worked effectively together as a team to meet people’s holistic needs’.
In the category of being, ‘Well-Led’, we received recognition for, ‘strong leadership’, ‘highly motivated staff’ and ‘robust quality assurance systems’.

CQC awarded us ‘Good’ in the three other areas it assessed; ‘Safe’, ‘Caring’ and ‘Responsive’.

We are all incredibly proud of our achievement. However, we are as passionate as ever in our drive to continuous improvement. We are developing new plans to maintain and deliver ‘Outstanding’ throughout every area and every service.