Outstanding Provider

We care passionately about delivering an outstanding service to the people we support. We are delighted to have received the overall CQC rating of ‘Outstanding’ for the domiciliary care we provide across all of our supported living services. We strive to provide continuous improvement in all areas of the care and support that we provide across every service.

Please click here to read all our CQC reports in full.

Epilepsy Specialists

We have been providing specialist care and support for people with epilepsy since 1997 and are one of the UK’s leading community-based providers in this area. We provide access to 24-hour waking care; ensuring around-the-clock safe environment.

Our in-house medical team includes both a doctor and nurses who are specialists in epilepsy. All of our staff receive two full days training in the condition so that we can provide effective and responsive support. Crucially, staff also receive training in understanding and administering emergency medication, something highly unusual in care provision. These medications are used to treat prolonged and clustered seizures and our ability to administer them, on site, means the people we support are often able to avoid emergency visits to A&E.

We offer free training in epilepsy awareness to care managers. Providing insight into the complexities faced by people with this condition and the support they need. For more information click here.

Accredited by Headway UK as Experts in Brain Injury

Accredited by Headway UK, we have proven our ability to meet the needs of those with an acquired brain injury through community rehabilitation, providing the support they need. Our team are experts in re-enablement, supporting people who may have associated cognitive, communication, physical, emotional, behavioural, social and vocational needs.

We currently have three accredited services, where we work with individuals to develop independence in all areas of their daily living and social activities. Our in-house medical team provides the bridge, enabling us to work closely with experts to identify, monitor and achieve short, medium and long-term rehabilitation goals.

Care Plans

Person-centered plans – Provide a detailed description of individual’s support requirements, including the overall management of their medical and living needs. A person’s medication, appointments and benefits will be incorporated.

Other information is related to a person’s well-being; including key life events, interests and interpersonal needs. Where possible, these documents are created and updated, in partnership with the service user and their family.

Daily Delivery Plan – Clearly defines a person’s daily care and support needs. It comprises of a checklist of the specific needs and wants of the individual. Plans are regularly updated to reflect service users changing circumstances and wishes.

Monthly Delivery Plan – Provides the agenda of a service user for that month. Including medical appointments, trips and activities.

At the end of each day care plans are locked down, to ensure that each morning, support staff only have access to the most current information.

Tailored Alarms

State-of-the-art alarm-systems, upgraded for 2018, are in place at every service.

These provide service users with access to support through a call button. Individually programmed sensors are fitted to every bed, monitoring occupancy, spasms and shallow movement.

Staff are alerted through a pager system, when and where an alarm has been triggered, allowing them to respond quickly and efficiently.

These systems gather important information on seizures and sleeping patterns, which is then collated and analyzed by our medical team. Data is used to refine care plans and share with other health professionals, to provide a 360-degree picture of the person’s condition.

Working in Partnership

Independence Homes regularly work in partnership with health providers, government agencies and care charities. For the benefit of our service users care, important health and medical research and the awareness and support of complex conditions.

Some of our recent partnerships:

  • Headway UK
  • Kings College London
  • Croydon Hospital
  • Young Epilepsy
  • Matthew’s Friends